Terms & Conditions

Shipping & Delivery
All UK orders are sent via First Class Registered Postal service. All EU orders are sent via Royal Mail Airsure service to guarantee prompt and secured delivery which will cost an additional £4.00 on top of standard delivery costs. When ordering, it will be advisable to check availability, as some varieties may not be available at time of ordering. Once payment is received, please allow for 7 to 10 days for delivery.

Privacy & Security
Key Essentials use PayPal for all online payment transactions in order to keep your payment details secure. We do not save your card details only your contact details are saved in your Key Essentials account. Read our full privacy policy.

Returns & Replacements
We recommend that you always check your order upon arrival. Should a problem arise with any aspect of your order, please contact us within 24 hours of receiving your products. Due to the perishable nature of the plants, no returns will be authorized unless we have made a mistake in your order.

Payment, Pricing & Promotions
We use PayPal to carryout all our online transactions as PayPal is a worldwide leader in online secure payments. You can pay for your goods using the following methods:

  • Credit or Debit Card
  • PayPal account
  • Cheque

Please note that the prices of goods and delivery are subject to change.

Viewing Orders
To view your orders please follow these steps:

  • Login to your account
  • Once logged in click on “My Orders” on the left hand side of the page
  • You can now see all your orders and view further details if required

Updating Account Information
To update your account information please follow these steps:

  • Login to your account
  • Once logged in click on “Account Information” on the left hand side of the page
  • Update your account information and click “Save” to save your changes